Tietosuojakäytäntö

Warranty terms

1. All goods purchased at www.zillo.lv have a manufacturer's warranty.
2. The warranty period specified by the manufacturer for the goods is different, it can be up to five years.
3. Information about the manufacturer's warranty period for the specific product can be found in the product description or it is possible to ask a www.zillo.lv customer consultant.
4. In cases where the manufacturer has set a warranty period shorter than two years for a product, the consumer has the right to file a claim for non-compliance of the product with the terms of the contract within two years from the moment of purchase.
5. The right to submit a claim is valid if the product was used only in the intended conditions and only in the household.
6. Legal entities that are not Consumers are provided only with the warranty period specified by the Manufacturer.

7. We inform you that the manufacturer's warranty conditions are valid if the buyer can present:
7.1. proof of purchase document (cheque, delivery note); 7.2. manufacturer's or distributor's warranty card (if the manufacturer or distributor has included one in the product package).
7.3. you can find information about the manufacturer's certified service centers on the manufacturer's or distributor's warranty card, by calling the manufacturer's representative office or the distributor indicated on the product packaging, or by writing to the e-mail address: info@zillo.lv

8. We inform you that the warranty conditions do not apply to the product's additional accessories (for example, product accessories), power elements (for example, batteries, accumulators), accessories that have a limited resource (for example, fuses, headphones, microphones).

9. The terms of the manufacturer's warranty are not valid against damage caused by the fault of the buyer or user and are:
9.1. the product has damage to warranty seals, serial numbers;
9.2. the product has not been used for its intended purposes and has not been operated as indicated in the product's instruction manual;
9.3. scratched, broken structures, cracked screen, water poured in places not intended for it, product cared for by incorrect means, if extraneous objects are found in the product, insects have been allowed to enter the product or any other traces that indicate improper use of the product;
9.4. if the damage occurred due to non-compliance of the supply voltage, telecommunications, cable networks with the standards set by the manufacturer, due to rapid temperature fluctuations, as well as other domestic and external factors, such as soot, smoke, dust, moisture, shocks, scratches;
9.5. if the product shows signs of unqualified repair;
9.6. in cases of natural wear and tear of elements.
9.7. if the product has used non-standard power supply units, accessories and spare parts, as well as consumables (such as cartridges, toners, etc.) that have not been certified by the manufacturer for use with the specified product, and if this has caused damage to this product;
9.8. the warranty does not apply to additional equipment - batteries, headphones, connecting cables, charging devices, remote controls).
9.9. if the product has been used by the buyer for production or professional purposes (in case the specific product is not intended for such purposes);
9.10. the warranty does not apply if damage has occurred as a result of incorrect product transportation.

10. In case the product is damaged, the buyer has the following options:
10.1. go to the service center specified in the manufacturer's or distributor's warranty card (taking the proof of purchase and the warranty card with you) - we recommend it as the fastest option for preventing damage to the product;
10.2. apply for warranty service at any time by clicking on the "Apply for service" section, and our employee will contact you about further actions.;
10.3. call by phone, where an zillo.lv employee will listen to the buyer and recommend the best solution.

11. In the event that the warranty service is not valid, but the buyer refuses the paid repair, then the buyer must cover the diagnostic costs, and the buyer receives the Service Center's conclusion on the detected damages. If the buyer agrees to the paid repair, then the diagnostic costs do not have to be covered.

12. Procedure for handling complaints and out-of-court disputes.
Please submit a complaint about the availability or quality of goods electronically by sending it to the email address info@zillo.lv or in writing by sending it to the address . The complaint will be considered within 15 working days from the day of receipt of the complaint, with the answer being sent to the contact address indicated in the complaint.
If the complaint is recognized as unfounded and you do not agree to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options provided for in the laws and regulations, by submitting a written application to the seller of the goods for out-of-court dispute resolution, stating:
- name, surname, contact information;
- date of submission of the application;
- the nature of the dispute, claims and their justification.

Information on out-of-court dispute resolution options and out-of-court dispute resolvers:
- Information on the dispute resolution process: www.ptac.gov.lv/lv/content/stridu-risinasanas-process
- Information on the database of out-of-court consumer dispute resolvers: www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
- Information on online dispute resolution (ODR): If there is a problem with a product purchased online, the customer can use the ODR platform to submit a complaint to an independent dispute resolution body. Link to SIT platform: ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LV


We remind you that within 24 months from the day of delivery of the product, consumers have the legal right to file a claim for a product that does not meet the terms of the contract.

Terms of use of the right of withdrawal

1. Right of refusal:

1. You have the right to withdraw from this contract within 14 (fourteen) days without giving a reason.
2. The exercise of the right of withdrawal will expire after 14 days from the day on which you have obtained or a third party other than the carrier and indicated by you has obtained possession of the goods.
3. In order to exercise the right of withdrawal, you must inform us SIA SME BALTIC, e-mail address: info@zillo.lv, of the decision to withdraw from this contract.
4. In order for the deadline for the right of withdrawal to be respected, it is sufficient if you send your notification about the exercise of the right of withdrawal before the expiry of the right of withdrawal.

2. Consequences of refusal:

5. If you cancel this contract, we will refund to you all payments received from you, including delivery costs (excluding any additional costs incurred because you have chosen a delivery method other than the cheapest standard delivery method we offer), no later than Within 14 days of the day we were informed of your decision to withdraw from this contract. In any event, you will not be charged any fee in connection with such refund.
6. You must request the delivery of the goods by calling the phone or by sending an e-mail to info@zillo.lv without undue delay and in any case no later than 14 days from the day you notified us of your decision to withdraw from this contract. The deadline will be met if you also send the goods back to the address , before the end of the 14-day deadline. Please note that SIA SME BALTIC has the right to record possible visual damage of the goods, as well as the contents of the package, at the time of acceptance of goods sent by Ekprespasta. In cases where, when sending the goods to SIA SME BALTIC customer center using courier, SIA SME BALTIC finds damage to the goods or non-compliance of the goods with the visual condition and packaging at the time of receiving the goods, you will be informed and a copy of the statement of findings will be sent to you.
7. You will be responsible for the direct costs associated with returning the goods. The maximum cost could be around 50 EUR.
8. You are only responsible for the decrease in the value of the goods, if the goods are not used to establish the nature, characteristics and operation of these goods, but for other purposes.
9. During the period of exercise of the right of refusal, you have the right to use the product to the extent necessary for testing the nature, properties and operation of the product. (to the same extent as it could be done before buying the product in a regular store, for example, for portable computers, visually familiarize yourself with the appearance and size of the computer, but without performing any manipulations, including activating the pre-installed operating system on the computer; for mobile phones - without tearing off the protective film, turning it on without inserting a SIM card and not making calls, not synchronizing data, etc.). By using the right of withdrawal, you are responsible for the use of the product beyond what is intended for the purpose of testing the nature, characteristics and performance of the product. You are responsible for the use of the product during the period of exercise of the right of withdrawal, which is incompatible with the principle of good faith, as well as for the reduction of the value, quality and safety of the product.
SIA SME BALTIC asks consumers to use the product as much as it is necessary to check the nature, properties and operation of the product, for example, to use the product as much as possible before purchasing the product in a regular store, for example, for portable computers, to visually familiarize yourself with the appearance and size of the computer, but a request not to perform any manipulations, including activating the operating system pre-installed on the computer; for mobile phones - do not tear off protective films, turn on the product without inserting a SIM card and do not make calls, do not synchronize data, etc.
10. You are responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal.
11. Except for the cases specified in clause 12 of these regulations, you can use the right of withdrawal and unilaterally withdraw from the contract within 14 days, covering:
11.1. expenses for the delivery of the product, which is not the cheapest standard delivery method offered by SIA SME BALTIC;
11.2. the direct costs of returning the goods, except for cases where SIA SME BALTIC has agreed to cover these costs or has not informed you that you have to cover the costs;
11.3. decrease in the value of the product, if the product is used for a purpose other than to clarify the nature, characteristics and operation of the product, as confirmed by the diagnostics performed at the service authorized by the manufacturer of the product. You are not responsible for the decrease in the value of the product if SIA SME BALTIC has not informed you about the right of withdrawal in accordance with the procedures specified in the regulatory acts regulating the protection of consumer rights;

3. The consumer cannot use the right of refusal:

12. In the cases specified in Clause 22 of the Cabinet of Ministers Regulation No. 255 of May 20, 2014 "Regulations on distance contracts", including if:
the price of the product depends on the fluctuations of the financial market, which the seller cannot control and which may occur during the right of withdrawal;
the goods are made to the consumer's instructions or are clearly personalized;
the product perishes quickly or expires soon;
the consumer has opened the packaging of a product that cannot be returned due to health and hygiene reasons, such as an electric toothbrush, epilator, electric beard shaver, beard/hair trimmer, electric hair clipper, in-ear audio headphones and other similar goods of nature, if the packaging of these goods has been opened and/or the security seal has been damaged;
the product, due to its characteristics, will irreversibly mix with other things after delivery; the consumer has requested the seller or service provider to come and perform urgent repairs or maintenance work. If the seller or service provider, when visiting the consumer, provides an additional service or supplies goods that are not necessary spare parts to carry out repairs or maintenance work, the right of refusal is applicable to said additional services or goods;
the consumer has opened the package of audio recording or video recording or computer programs;
the contract is concluded for the supply of digital content, which is not supplied on a permanent data carrier, if the supply of digital content has been initiated with the consumer's prior express consent and confirmation of the loss of the right of refusal;
13. The zillo.lv online store does not store copies of the purchase contract
14. In order to correct input errors made during the order, please contact us by phone () or send an e-mail: info@zillo.lv

15. You can fill out the purchase application in Latvian or Russian.

16. SIA SME BALTIC website www.zillo.lv has posted forms on the exercise of the right of refusal. Download

17. The images of the products displayed in the online store www.zillo.lv may differ slightly from the offered product. In order to clarify or specify the description of the product or to eliminate confusion related to its ordering, please contact www.zillo.lv by e-mail: info@zillo.lv in order to avoid unpleasant misunderstandings.

18. SIA SME BALTIC informs that, upon ascertaining the loss of value of the returned goods, it will apply to the court for compensation of losses caused by SIA SME BALTIC, which occurred as a result of the consumer's actions.

19. Please submit a complaint about the availability or quality of goods electronically by sending to the following electronic mail address - info@zillo.lv or please submit a complaint in writing to the following address:

The complaint will be considered within 30 days from the day of receipt of the complaint, with the answer being sent to the contact address indicated in the complaint.